Meet Senior Human Resources Professional
Theresa Moss
Theresa Moss is a Senior Human Resources professional with a guiding philosophy that people matter. With over 25 years of leadership and 21 years of North American multi-unit business operations experience, she believes compassion and ethics in business are critical for success and is passionate about education, people, and helping businesses build respectful, diverse, equitable, and inclusive workplaces. Her beliefs are rooted in the years of study of employee relations data and her direct experience with navigating and resolving many workplace complaints. The study of this data has also led to her passion for training that bridges the importance of awareness and prevention, which leads to her belief that education can drive organizational capabilities that result in the personal and professional growth of individuals and lead to profitable business outcomes for companies.
About Theresa
Theresa's philosophy centers around compassion and ethics in business, underlining the importance of respectful, diverse, equitable, and inclusive workplaces. Her commitment to this vision is grounded in years of studying employee relations data and hands-on experience in resolving workplace complaints.
As a seasoned professional, Theresa excels in various HR business practices, including effective labor and employee relations tactics, root cause analysis for resolving workplace concerns, performance improvement initiatives, employee engagement programs, and leadership in areas like internal complaint programs, workplace investigations, legal compliance, and auditing.
Theresa's comprehensive skill set extends to areas such as mergers and acquisitions, recruiting, hiring, health and safety protocols, workplace reduction protocols, policy and procedures development, and navigating human rights regulations. Her expertise also encompasses immigration regulations, making her a valuable asset for businesses across North America.
During the COVID-19 crisis, Theresa played a pivotal role as one of the primary leaders of a task force for North America. This involved managing cross-functional teams, researching and implementing health and safety mandates, and ensuring compliance across over 300 locations and 20,000 employees.
Theresa's unique background includes responding to civil rights claims and defending legal charges. Her involvement in a landmark NLRB case in 2019, overturning the rule against confidentiality in workplace investigations, showcases her ability to apply critical business arguments effectively.
A U.S. Navy veteran residing in Federal Way, Washington, Theresa balances her professional life with a love for the outdoors, reading, and painting. Her greatest joy comes from spending time with her family, particularly her two beautiful granddaughters.